Shipping & Returns
This policy applies to physical skincare and retail products purchased from Jessie Beauty. Treatment appointments and clinic services are managed separately under our booking conditions.
Shipping
Orders are prepared with care and shipped to the delivery address provided at checkout. Available shipping options and any applicable shipping charges are shown at checkout before payment.
Dispatch and delivery timeframes are estimates only and may be affected by weekends, public holidays, carrier delays or circumstances outside our control.
Please check your delivery details carefully before placing an order. If you notice an address error, contact us as soon as possible and we will assist where we can.
Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible with your order details and, where helpful, photographs of the item and packaging. We will assess the issue and arrange an appropriate solution.
Change-of-Mind Returns
For hygiene and safety reasons, opened or used skincare and personal care products cannot generally be returned for change of mind. Unopened, unused products in their original condition and packaging may be eligible for return after contacting Jessie Beauty for approval.
Please contact us before sending any item back so we can provide return instructions. Return shipping for change-of-mind returns may be the customer's responsibility.
Faulty Products & Consumer Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as required by law.
Refunds
Approved refunds are generally returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For shipping or return assistance, please contact Jessie Beauty at jessiebeautyeastwood@gmail.com or call (02) 9858 2008.